Privacy Policy

1. Introduction

At Recovery Path, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We understand the sensitive nature of seeking support for gambling-related challenges, and we take our responsibility to protect your privacy very seriously. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read and understand this Privacy Policy.

2. Information We Collect

We collect minimal information to provide our services effectively. The information we may collect includes:

2.1 Information You Provide to Us

• Contact information (such as name and phone number) when you contact us for therapy services
• Information shared during therapy sessions (which is subject to therapist-client confidentiality)
• Feedback or responses to surveys (if you choose to participate)

2.2 Information Automatically Collected

• Device information (such as IP address, browser type, and operating system)
• Usage information (such as pages visited and time spent on our website)
• Cookies and similar technologies (as described in our Cookie Policy)

We do not collect or store any payment information directly. Any payment processing is handled by secure third-party payment processors.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To contact you regarding therapy appointments or services
• To improve our website and services
• To monitor the usage of our website
• To detect, prevent, and address technical issues
• To comply with legal obligations

We will never use your information for marketing purposes without your explicit consent.

4. Confidentiality and Disclosure of Your Information

We maintain strict confidentiality regarding all information shared during therapy sessions, in accordance with professional ethical standards and legal requirements.

We may disclose your information in the following circumstances:

• With your explicit consent
• To comply with legal obligations, such as court orders or legal proceedings
• To protect the rights, property, or safety of Recovery Path, our clients, or others
• In the case of a risk of serious harm to yourself or others (as required by professional ethical standards)

We do not sell, trade, or otherwise transfer your information to third parties for marketing or commercial purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of client records
• Encryption of data transmission
• Regular security assessments
• Staff training on privacy and confidentiality

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Data Protection Rights

Under UK data protection law, you have rights regarding your personal information, including:

• The right to access your personal information
• The right to rectification of inaccurate information
• The right to erasure (the "right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the information provided in Section 10.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Recovery Path
123 Recovery Street
London, UK
Phone: 0800 123 4567
Email: privacy@recoverypath.org

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.